This Privacy Notice for The Naturally Charlotte ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services, including when you visit thenaturallycharlotte.com or engage with us in other related ways including any marketing or events. Last updated: August 09, 2026.
Questions or concerns? Please contact us at contact@thenaturallycharlotte.com.
What personal information do we process? We may process personal information depending on how you interact with us and the Services.
Do we process sensitive information? We may process health data when necessary with your consent or as permitted by applicable law.
Do we collect information from third parties? We do not collect any information from third parties.
How do we process your information? To provide and improve our Services, communicate with you, for security and fraud prevention, and to comply with law.
With whom do we share your information? We may share information in specific situations with specific categories of third parties.
How do we keep your information safe? We have appropriate organisational and technical processes in place to protect your personal information.
What are your rights? Depending on your location, applicable privacy law may give you certain rights regarding your personal information.
How do you exercise your rights? By submitting a data subject access request or by contacting us directly.
- What information do we collect?
- How do we process your information?
- What legal bases do we rely on?
- When and with whom do we share your personal information?
- Do we use cookies and other tracking technologies?
- How long do we keep your information?
- How do we keep your information safe?
- Do we collect information from minors?
- What are your privacy rights?
- Controls for do-not-track features
- Do United States residents have specific privacy rights?
- Do other regions have specific privacy rights?
- Do we make updates to this notice?
- How can you contact us about this notice?
- How can you review, update, or delete the data we collect from you?
1. What information do we collect?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you express interest in our products and Services, participate in activities on the Services, or contact us. This may include:
- Names
- Email addresses
- Country
Sensitive information
When necessary, with your consent or as otherwise permitted by applicable law, we process health data.
Payment data
We may collect data necessary to process your payment. All payment data is handled and stored by Squarespace and PayPal. See their privacy notices at squarespace.com/privacy and paypal.com.
Information automatically collected
In short: Some information is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and information about how and when you use our Services. We also collect information through cookies — see our Cookie Policy.
2. How do we process your information?
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- To deliver and facilitate delivery of services to you — to provide you with the requested service.
- To respond to user inquiries and offer support — to respond to your inquiries and solve any potential issues.
- To send administrative information to you — to send details about our products, services, and changes to our terms and policies.
- To save or protect an individual's vital interest — when necessary to save or protect an individual's vital interest, such as to prevent harm.
3. What legal bases do we rely on to process your information?
In short: We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
If you are located in the EU or UK
We may rely on the following legal bases under the GDPR and UK GDPR:
- Consent — We may process your information if you have given us permission. You can withdraw consent at any time.
- Performance of a Contract — We may process your personal information when necessary to fulfil our contractual obligations.
- Legal Obligations — We may process your information where necessary for compliance with our legal obligations.
- Vital Interests — We may process your information where necessary to protect your vital interests or those of a third party.
If you are located in Canada
We may process your information if you have given us express or implied consent. You can withdraw your consent at any time.
4. When and with whom do we share your personal information?
In short: We may share information in specific situations with specific categories of third parties.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us. Categories include:
- Data Storage Service Providers
- Sales and Marketing Tools
- Data Analytics Services
- Finance and Accounting Tools
Business Transfers: We may share or transfer your information in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Do we use cookies and other tracking technologies?
In short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies to gather information when you interact with our Services. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
Google Analytics
We use Google Analytics to track and analyse the use of the Services. To opt out, visit tools.google.com/dlpage/gaoptout. For more information, see Google Privacy & Terms.
6. How long do we keep your information?
In short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.
7. How do we keep your information safe?
In short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet can be guaranteed to be 100% secure. You should only access the Services within a secure environment.
8. Do we collect information from minors?
In short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If you become aware of any data we may have collected from children under age 18, please contact us at contact@thenaturallycharlotte.com.
9. What are your privacy rights?
In short: Depending on your location, you have rights that allow you greater access to and control over your personal information.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws, including:
- Request access and obtain a copy of your personal information
- Request rectification or erasure
- Restrict the processing of your personal information
- Data portability (if applicable)
- Not be subject to automated decision-making
- Object to the processing of your personal information
Withdrawing consent
You have the right to withdraw your consent at any time by contacting us using the details in Section 14.
Opting out of marketing
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Questions about your privacy rights? Email us at contact@thenaturallycharlotte.com.
10. Controls for do-not-track features
Most web browsers include a Do-Not-Track (DNT) feature or setting. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
11. Do United States residents have specific privacy rights?
In short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific privacy rights.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email address, IP address | YES |
| B. Personal information (California Customer Records) | Name, contact information, financial information | YES |
| C. Protected classification characteristics | Gender, age, race and ethnicity | NO |
| D. Commercial information | Transaction information, purchase history | YES |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or network activity | Browsing history, website interactions | NO |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory information | Images, audio, video recordings | YES |
| I. Professional or employment information | Job title, work history | NO |
| J. Education information | Student records | NO |
| K. Inferences drawn from collected information | Profile or summary about preferences | NO |
| L. Sensitive personal information | Health data | YES |
Your rights include: right to know, right to access, right to correct, right to request deletion, right to obtain a copy, right to non-discrimination, and right to opt out of targeted advertising or sale of personal data.
To exercise your rights: Submit a data subject access request or email contact@thenaturallycharlotte.com.
12. Do other regions have specific privacy rights?
Australia: We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988. If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner.
13. Do we make updates to this notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently.
14. How can you contact us about this notice?
Get in touch
The Naturally Charlotte
São Domingos de Rana, Lisboa, Portugal
15. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.
To request to review, update, or delete your personal information, please fill out and submit a data subject access request.